F8bet Privacy Policy – Personal Data Protection for Malaysian Members 2026

f8bet takes data privacy extremely seriously. As Malaysia's leading online betting and entertainment platform, we handle personal information across millions of transactions every day — from deposits via Touch 'n Go eWallet and DuitNow, to participation in slots, live casino, and sports betting on leagues such as the Malaysia Super League and EPL.

This Privacy Policy applies to all users of the f8bet including website visitors, registered users, and active members. It covers all data collection methods, including account registration, platform usage, communications with the support team, and interactions via mobile devices.

We operate in full compliance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia and any other applicable legislation in force from time to time. Any conflict between this Privacy Policy and legal requirements will be resolved in accordance with the relevant laws.

f8bet only collects data that is genuinely necessary to deliver high-quality services and meet our regulatory obligations. The categories of data we collect are as follows:

We do not collect information that is not needed. Every category of data we collect has a clear, legitimate purpose. Sensitive data such as identification numbers is only collected when required for identity verification processes mandated by the authorities.

f8bet use your personal data responsibly for legitimate, clearly stated purposes. We will not use your data for any other purpose without notifying you in advance and obtaining your consent where required.

• Account Management: Creating and managing your member account, processing registrations, and verifying identity in accordance with KYC requirements.
• Transaction Processing: Processing deposits and withdrawals via accepted Malaysian payment methods — Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX in MYR.
• Platform Security: Detecting and preventing fraud, money laundering, and platform abuse. Technical data such as IP addresses is used to identify suspicious activity.
• Customer Support: Get accurate and effective assistance whenever you reach out to the f8bet support team via live chat, email, or any other available channel.
• Responsible Gaming: Monitors gaming patterns to identify signs of problem gambling and takes appropriate action to protect at-risk members.
• Service Communications: Sending important account-related notifications, security updates, and promotional information (where you have consented to receive them).
• Platform Improvements: Analysing aggregated, anonymised usage data to improve f8bet's platform design, performance, and overall user experience.
• Legal Compliance: To fulfil the legal and regulatory obligations imposed on f8bet as an entertainment and financial platform operator.

f8bet does not sell, rent, or trade members' personal data to any third party for marketing purposes. We only share data in limited and lawful circumstances, as outlined below:

• Payment Service Providers: Required transaction data is shared with payment gateways (Touch 'n Go, GrabPay, DuitNow, FPX, and others) solely for the purpose of processing your financial transactions.
• Game Providers: Minimum required technical information is shared with game providers such as Pragmatic Play and PG Soft to enable access to their games.
• Regulatory Authorities: f8bet will disclose data to Malaysian authorities when required by law, court order, or a valid criminal investigation.
• IT Service Providers: Technical and hosting service providers that assist us in operating the platform — all bound by strict confidentiality agreements.
• Business Transfer: In the event of a merger, acquisition, or sale of f8bet's assets, member data may be transferred as part of the business assets — with prior notice given to members.

We continually invest in our security infrastructure to ensure your personal data remains protected at all times. The security measures f8bet applied covers:

• 256-bit SSL Encryption: All data communications between your device and f8bet's servers are encrypted using the latest 256-bit TLS/SSL protocol.
• Data-at-Rest Encryption: Sensitive data stored in our databases — including financial and identity information — is encrypted using AES-256.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an additional layer of account protection using their registered mobile number.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any suspicious activity or cyber threats.
• Regular Penetration Testing: We conduct regular security assessments by independent cybersecurity experts to identify and address any vulnerabilities.
• Internal Access Controls: Access to members' personal data within f8bet's internal systems is restricted to staff who require it solely to perform their job responsibilities.

f8bet only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements.

• Active Account Data: Retained for the duration your account remains active and for 7 years following account termination, as required under Malaysia's anti-money laundering laws.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax compliance requirements.
• Support Communication Logs: Retained for 2 years for reference and service improvement purposes.
• Session Data & Cookies: Active session data is deleted upon logout. Analytical cookies are retained for no longer than 2 years.

Once the retention period expires, your data will be securely deleted from all our systems using non-recoverable deletion methods, or fully anonymised so it can no longer be linked to your identity.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the Privacy Policy of f8bet, you have the following rights regarding your personal data:

f8bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some areas of the platform f8bet. For guidance on managing cookies in popular browsers, please refer to your browser's support documentation.

Platform f8bet may contain links to or integrations with third-party services such as game providers and payment gateways. This Privacy Policy applies solely to the f8bet platform and does not cover the privacy practices of those third parties.

We encourage you to read the Privacy Policy of any third-party service you use alongside the f8bet platform. f8bet is not responsible for the privacy practices or content of third-party websites or services.

Platform f8bet is intended strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

Should we discover that we have collected personal data from a minor without valid parental or guardian consent, we will take immediate steps to delete that information from our records and terminate the associated account.

f8bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. You will be notified of any material changes through:

• Prominently displayed in-platform notifications on f8bet
• Email to the address registered to your account
• Update the "Last updated" date at the top of this page

Continued use of the platform f8bet after changes to the Privacy Policy take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer f8bet via:

• Privacy Email: support@f8bet-khelo.net (please include "Privacy Enquiry" in the subject line)
• Live Chat: Available 24/7 within the f8bet platform — select the "Privacy & Data" category
• Response Time: We are committed to responding to all privacy-related enquiries within 72 business hours

For more information about your rights under Malaysia's PDPA, you may refer to the Department of Personal Data Protection Malaysia. Any complaint not satisfactorily resolved by f8bet may be escalated to the relevant authority.

Other related documents: Terms & Conditions · Responsible Gaming · FAQ